Help.crypto.com Site (2024)

FAQs

Is anyone having trouble with crypto com? ›

User reports indicate no current problems at Crypto.com.

You may be unable to log into Crypto.com because your credentials are wrong or due to another login authorization issue. If you cannot log in even after you have tried retyping your credentials and changing your password, you can contact the support team.

What is “Source of Funds” and what documents are accepted? We are occasionally required to collect and verify additional information and documents from our customers to comply with customer due diligence and anti-money laundering laws and regulations. Proving the “Source of Funds” is the key aspect of this process.

Singapore-based crypto exchange Crypto.com will no longer be offering its services to institutional clients in the U.S., effective June 21, the company announced Friday. The exchange cited "limited demand" from institutional customers in light of the "current market landscape."

Crypto.com is ceasing its institutional services in the US, effective June 21, 2023. Regulatory concerns and limited demand drive the decision. The move follows an SEC crackdown on crypto exchanges.

Launch the Crypto.com App and tap Log In to Existing Account. Enter and verify your registered email address. Confirm the reason for locking your account. You will be requested to complete identity verification in the App to unlock your account or contact our Customer Support Team for a manual unlock.

Verify that the selected coin matches the coin you want to withdraw to. Please note there will be a 24-hour withdrawal lock on the newly added withdrawal address if the toggle is on in the Withdrawal Whitelist tab. Learn more about whitelisting here.

If you can't open GCrypto, it may be due to our partner undergoing system maintenance. Please try accessing GCrypto again after a few hours. You may also try these troubleshooting steps for common app issues. If you are still having problems with accessing GCrypto after this, click here to ask for help.

Identity Verification Process

Provide an identity document (i.e., passport, driver's license, ID card) and a video showing the front and sides of your face via a secure upload link. The secure upload link is sent to your registered Crypto.com email address or phone number via SMS.

Does crypto.com report to the IRS? ›

Yes. In the United States, your transactions on Crypto.com and other platforms are subject to income and capital gains tax. If you've earned or disposed of crypto (ex. Sold or traded away cryptocurrency) during the year, you'll have a tax liability to report to the IRS.

In order to protect our customers, prevent fraudulent activity, and be fully compliant with regulations for the trading of digital assets, we require the submission of personally identifiable information. This includes the submission of selfies, SSN, bank statements, etc.

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply. No incidents reported. No incidents reported.

The quickest way to speak to a live person on Blockchain is dial customer support phone number ☎️☎️+44(204)582-0509 } UK +1(844)394-0057 }USA Exclamation or ☎️☎️+44(204)582-0509 } UK +1(844)394-0057 }USA (Get Human assistant) or access live chat by clicking the “Contact Us” button in the help center.

Contact the Crypto.com support team and request to close the account. Use the exact registered email address. Otherwise, Crypto.com will not handle your request. Then, send your account closure request to contact@crypto.com with the subject line “Close Account.”

Your virtual assets are stored 100% safely and perfectly.

We hold all customer assets deposited on our platform in institutional-grade reserve accounts on a 1:1 basis, meaning funds are responsibly backed by Crypto.com and accessible at customers' convenience.

Cryptocurrency Prices Today By Market Cap

The global cryptocurrency market cap today is $2.52 Trillion, a +3.59% change in the last 24 hours.

Like the best crypto exchanges, Crypto.com is a great option for investors searching for a large cryptocurrency and stablecoin selection. In addition to cryptocurrencies, the platform offers a DeFi wallet, NFT trading platform, Visa card perks, and shopping options.